Change 1 FRUSTRAION And You Can Change It All!

When our clients get frustrated with technology they have few options. Like the rest of us, we may curse our email or voice mail or PDAs or computers, but we’re generally stuck with them.

That’s not the reality when it comes to ’solution’ providers. Aggravate a prospective client and they won’t bother to return your calls when it’s time to sign the contract. Make it complicated for a client to work with you, and they’ll decide that next phase of work “isn’t that important right now.”

So take a frank look at the way you have complicated either your communications with your client or the work itself. Ask yourself:

“What activities am I using that could be simplified?”

Right them all down. Then prioritize them from “simplest to fix” to “most complicated to redesign”.

Once you’ve completed your list, create an action plan to solve the activity at the top of your list this very week. Your clients will love you for it!

Let me know the results you create!

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June 27, 2008 | Filed Under Processes 

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