One of the greatest drags on a company’s productivity is having everyone’s attention distracted from serving the most profitable and appreciative customers. And by not serving the rest when you recognize them.
Ask yourself:
“What single client is the most distracting to our attention?”
Now pull your team together and identify whether you can easily reorganize and streamline to provide service and products that satisfy that customer. If you can’t figure that out, then it’s time to invite that client to find their solutions elsewhere.